911 Dispatcher: Calm, Critical-Response Specialist

Emergency Telecommunicator Services; Edgemont (AR); Presencial; USD 35.000 - 55.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health coverage

Retirement benefits

Paid leave

Employee assistance services

Professional training

Shift differentials

Overtime compensation

Descripción de la vacante

Emergency Telecommunicator Services is seeking 911 Emergency Dispatchers for Edgemont, Arkansas. Dispatchers receive emergency and nonemergency calls, confirm locations, assess priority, and coordinate responders through dispatch systems.

Ideal candidates maintain calm communication, manage multiple systems, and follow agency procedures. The role may involve overnight shifts, weekends, holidays, rotating schedules, and overtime depending on assignment.

Formación

• A high school diploma or recognized equivalency credential is commonly required.
• Useful skills include accurate typing, active listening, clear speech, basic computer proficiency, and the ability to organize information under pressure.

Responsabilidades

• Answer emergency and nonemergency calls within the assigned service area
• Confirm addresses, callback numbers, incident details, and immediate safety concerns
• Assess call priority using approved questions and agency procedures
• Enter incident information into computer-aided dispatch systems
• Dispatch appropriate responders when assigned to radio operations
• Monitor radio traffic and update responding personnel as circumstances change
• Provide approved caller instructions within the limits of training and certification
• Maintain accurate records and protect confidential information

Conocimientos

Accurate typing

Active listening

Clear speech

Basic computer proficiency

Organize information under pressure

Educación

High school diploma or equivalent

Descripción del empleo

Emergency Telecommunicator Services is seeking 911 Emergency Dispatchers for Edgemont, Arkansas. Dispatchers receive emergency and nonemergency calls, confirm locations, assess priority, and coordinate responders through dispatch systems.

Ideal candidates maintain calm communication, manage multiple systems, and follow agency procedures. The role may involve overnight shifts, weekends, holidays, rotating schedules, and overtime depending on assignment.