911 Emergency Dispatcher — Calm, Critical-Response Operator

Emergency Telecommunicator Services; Hermitage (AR); Presencial; USD 40.000 - 60.000; Tempo integral

Benefícios oferecidos por esta vaga

Health coverage

Retirement benefits

Paid leave

Resumo da vaga

Emergency Telecommunicator Services in Hermitage, AR, seeks 911 Emergency Dispatchers to connect callers with responders. The role involves handling emergency and nonemergency calls, confirming locations, and coordinating police, fire, or medical resources following agency procedures.

Qualifications include a high school diploma or equivalent, with emphasis on accurate typing, active listening, and clear speech.

Qualificações

• Typing accurately at a reasonable speed.
• Active listening to gather accurate details.
• Clear, concise spoken communication.
• Basic computer literacy for data entry and recordkeeping.
• Ability to organize information under pressure and maintain composure.

Responsabilidades

• Answer emergency and nonemergency calls within the assigned service area.
• Confirm addresses, callback numbers, incident details, and immediate safety concerns.
• Assess call priority using approved questions and agency procedures.
• Enter incident information into computer-aided dispatch systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update responding personnel as circumstances change.
• Provide approved caller instructions within the limits of training and certification.
• Maintain accurate records and protect confidential information.

Conhecimentos

Typing

Active listening

Clear speech

Basic computer proficiency

Organize information under pressure

Formação

High school diploma or equivalent

Descrição da vaga

Emergency Telecommunicator Services in Hermitage, AR, seeks 911 Emergency Dispatchers to connect callers with responders. The role involves handling emergency and nonemergency calls, confirming locations, and coordinating police, fire, or medical resources following agency procedures.

Qualifications include a high school diploma or equivalent, with emphasis on accurate typing, active listening, and clear speech.