911 Emergency Dispatcher - Calm, Critical Calls Specialist

911 Emergency Communications; Waldo (AR); On-site; USD 36,000 - 48,000; Full time

Job summary

911 Emergency Communications is seeking skilled dispatchers for positions in Waldo, AR. You will receive emergency and nonemergency calls, verify locations, coordinate responders, and document incidents using CAD systems.

The role requires calm communication, rapid decision making, and the ability to multitask across radio and data systems. Applicants should have a high school diploma or GED, strong typing, active listening, clear speech, and basic computer skills.

Qualifications

• A high school diploma or recognized equivalency credential is commonly required.
• Some agencies recruit entry-level applicants, while others require previous emergency communications experience or current certifications.
• Useful skills include accurate typing, active listening, clear speech, basic computer proficiency, and the ability to organize information under pressure.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area
• Confirm addresses, callback numbers, incident details, and immediate safety concerns
• Assess call priority using approved questions and agency procedures
• Enter incident information into computer-aided dispatch systems
• Dispatch appropriate responders when assigned to radio operations
• Monitor radio traffic and update responding personnel as circumstances change
• Provide approved caller instructions within the limits of training and certification
• Maintain accurate records and protect confidential information

Skills

Typing

Active listening

Clear speech

Basic computer skills

Multitasking

Education

High school diploma or GED

Job description

911 Emergency Communications is seeking skilled dispatchers for positions in Waldo, AR. You will receive emergency and nonemergency calls, verify locations, coordinate responders, and document incidents using CAD systems.

The role requires calm communication, rapid decision making, and the ability to multitask across radio and data systems. Applicants should have a high school diploma or GED, strong typing, active listening, clear speech, and basic computer skills.