911 Emergency Dispatcher — Calm, Critical-Response Operator

Emergency Telecommunicator Services; Sheridan (MO); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Employee assistance services

Professional training

Job summary

Emergency Telecommunicator Services is seeking qualified 911 Emergency Dispatchers for Sheridan, MO. The role involves receiving emergency and nonemergency calls, verifying locations, and coordinating police, fire, or medical responders per agency procedures.

Candidates must exhibit calm communication, accuracy, and the ability to manage multiple systems. Training and certification requirements vary by agency, with possible overnight and weekend shifts.

Qualifications

• A high school diploma or recognized equivalency credential is commonly required.
• Some agencies recruit entry-level applicants, while others require previous emergency communications experience or current certifications.

Responsibilities

• Answer emergency and nonemergency calls within the service area.
• Confirm addresses, callback numbers, incident details, and safety concerns.
• Assess call priority using approved questions and agency procedures.
• Enter incident information into CAD systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update responders as circumstances change.
• Provide approved caller instructions within the limits of training and certification.
• Maintain accurate records and protect confidential information.

Skills

Accurate typing

Active listening

Clear speech

Basic computer skills

Information organization

Education

High school diploma or equivalent

Tools

CAD systems

Radio communication systems

Job description

Emergency Telecommunicator Services is seeking qualified 911 Emergency Dispatchers for Sheridan, MO. The role involves receiving emergency and nonemergency calls, verifying locations, and coordinating police, fire, or medical responders per agency procedures.

Candidates must exhibit calm communication, accuracy, and the ability to manage multiple systems. Training and certification requirements vary by agency, with possible overnight and weekend shifts.