911 Dispatcher: Calm, Critical-Response Operator

Emergency Telecommunicator Services; Defiance (MO); Sur place; USD 42 000 - 62 000; Plein temps

Avantages offerts par ce poste

Health coverage

Retirement benefits

Paid leave

Employee assistance services

Résumé du poste

Emergency Telecommunicator Services in Defiance, MO invites applications for a 911 dispatcher role. You will answer emergency and nonemergency calls, verify locations, coordinates, and relay information to responders, while using multiple communication systems.

A high school diploma is commonly required; relevant certifications may be required. Position may involve overnight/weekend shifts and overtime; candidates should have strong typing, active listening and calm communication.

Qualifications

• A high school diploma or recognized equivalency credential is commonly required.
• Some agencies recruit entry-level applicants, while others require previous emergency communications experience or current certifications.
• Useful skills include accurate typing, active listening, clear speech, basic computer proficiency, and the ability to organize information under pressure.

Responsabilités

• Answer emergency and nonemergency calls within the assigned service area.
• Confirm addresses, callback numbers, incident details, and immediate safety concerns.
• Assess call priority using approved questions and agency procedures.
• Enter incident information into computer-aided dispatch systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update responding personnel as circumstances change.
• Provide approved caller instructions within the limits of training and certification.
• Maintain accurate records and protect confidential information.

Connaissances

Active listening

Typing speed

Clear speech

Multitasking

Organize information

Formation

High school diploma

Outils

Computer-aided dispatch systems

Description du poste

Emergency Telecommunicator Services in Defiance, MO invites applications for a 911 dispatcher role. You will answer emergency and nonemergency calls, verify locations, coordinates, and relay information to responders, while using multiple communication systems.

A high school diploma is commonly required; relevant certifications may be required. Position may involve overnight/weekend shifts and overtime; candidates should have strong typing, active listening and calm communication.