911 Emergency Dispatcher — Calm, Critical Communications

Emergency Telecommunicator Services; Mooseheart (IL); On-site; USD 50,000 - 70,000; Full time

Benefits offered by this job

Health insurance

Retirement benefits

Paid leave

Professional training

Job summary

Emergency Telecommunicator Services seeks 911 Emergency Dispatchers in Mooseheart, IL to connect callers with first responders. You will receive emergency and nonemergency calls, gather details, confirm locations, and coordinate police, fire, or medical resources per agency procedures.

The role requires calm communication, strong listening, accurate typing, and the ability to manage multiple systems while maintaining records and confidentiality. Shift work with overtime is common.

Qualifications

• High school diploma or equivalent commonly required.
• Typing speed and accuracy are essential.
• Ability to stay calm and focused under pressure.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area.
• Confirm addresses, callback numbers, incident details, and immediate safety concerns.
• Assess call priority using approved questions and agency procedures.
• Enter incident information into computer-aided dispatch systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update responding personnel as circumstances change.
• Provide approved caller instructions within the limits of training and certification.
• Maintain accurate records and protect confidential information.

Skills

Typing

Active listening

Clear speech

Computer proficiency

Info organization

Education

High school diploma or GED

Tools

Computer-Aided Dispatch (CAD) systems

Job description

Emergency Telecommunicator Services seeks 911 Emergency Dispatchers in Mooseheart, IL to connect callers with first responders. You will receive emergency and nonemergency calls, gather details, confirm locations, and coordinate police, fire, or medical resources per agency procedures.

The role requires calm communication, strong listening, accurate typing, and the ability to manage multiple systems while maintaining records and confidentiality. Shift work with overtime is common.