911 Dispatcher: Calm, Critical-Response Navigator

County Emergency Communications; Montgomery City (MO); On-site; USD 42,000 - 56,000; Full time

Job summary

County Emergency Communications in Montgomery City, MO is seeking 911 Emergency Dispatchers to connect callers with responders. You may receive emergency and nonemergency calls, verify locations, and coordinate police, fire, or EMS resources according to agency procedures.

The role requires calm communication, precise typing, and the ability to manage multiple systems while following training and certification requirements.

Qualifications

• A high school diploma or GED is commonly required.
• Some agencies recruit entry-level applicants; others require certifications.
• Official announcements determine required testing scores, experience, and training deadlines.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area
• Confirm addresses, callback numbers, incident details, and immediate safety concerns
• Enter incident information into computer-aided dispatch systems
• Dispatch appropriate responders when assigned to radio operations
• Monitor radio traffic and update responding personnel as circumstances change
• Provide approved caller instructions within the limits of training and certification
• Maintain accurate records and protect confidential information

Skills

Accurate typing

Active listening

Clear speech

Basic computer proficiency

Organize information under pressure

Education

High school diploma or GED

Telecommunicator certifications

Tools

Computer-aided dispatch systems

Job description

County Emergency Communications in Montgomery City, MO is seeking 911 Emergency Dispatchers to connect callers with responders. You may receive emergency and nonemergency calls, verify locations, and coordinate police, fire, or EMS resources according to agency procedures.

The role requires calm communication, precise typing, and the ability to manage multiple systems while following training and certification requirements.