911 Dispatcher: Calm, Critical-Response Operator

Emergency Telecommunicator Services; Stotts City (MO); On-site; USD 42,000 - 70,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Professional training

Overtime compensation

Job summary

Emergency Telecommunicator Services in Stotts City, MO is seeking 911 Emergency Dispatchers to connect callers with police, fire, and medical responders. The role involves calm communication, gathering information, and coordinating resources per agency procedures.

Responsibilities include handling emergency and nonemergency calls, verifying details, and using multiple dispatch systems. Candidates must meet basic eligibility, with overtime and rotating shifts possible depending on assignment.

Qualifications

• A high school diploma or recognized equivalency is commonly required.
• Useful skills include accurate typing, active listening, clear speech, basic computer proficiency, and organizing information under pressure.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area.
• Confirm addresses, callback numbers, incident details, and immediate safety concerns.
• Assess call priority using approved questions and agency procedures.
• Enter incident information into computer-aided dispatch systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update responding personnel as circumstances change.
• Provide approved caller instructions within training and certification limits.
• Maintain accurate records and protect confidential information.

Skills

Typing

Active listening

Clear speech

Basic computer skills

Information organization

Education

High school diploma or GED

Job description

Emergency Telecommunicator Services in Stotts City, MO is seeking 911 Emergency Dispatchers to connect callers with police, fire, and medical responders. The role involves calm communication, gathering information, and coordinating resources per agency procedures.

Responsibilities include handling emergency and nonemergency calls, verifying details, and using multiple dispatch systems. Candidates must meet basic eligibility, with overtime and rotating shifts possible depending on assignment.