911 Emergency Dispatcher — Calm, Critical Response

911 Emergency Communications; Palmyra Township (MI); On-site; USD 40,000 - 70,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Professional training

Job summary

911 Emergency Communications in Palmyra, MI seeks trained emergency dispatchers to connect callers with responders. The role involves taking emergency and nonemergency calls, confirming locations, and coordinating police, fire, or medical units per agency procedures.

Required are a high school diploma or GED, accurate typing, active listening, clear speech, and basic computer skills. Some agencies may require experience or certifications; shifts may include nights, weekends, and overtime;

Qualifications

• High school diploma or GED commonly required; some agencies require experience or certifications.
• Strong typing skills, active listening, clear speech, and ability to manage information under pressure.
• Familiarity with computer systems used in emergency communications is beneficial.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area.
• Confirm addresses, callback numbers, incident details, and safety concerns.
• Assess call priority and enter incident information into dispatch systems.
• Dispatch responders and monitor ongoing radio communications.
• Maintain accurate records and protect confidential information.
• Maintain schedules and stay available for assignments.

Skills

Active listening

Typing

Clear speech

Computer proficiency

Under pressure

Education

High school diploma

GED or equivalent

Tools

CAD systems

Radio systems

Job description

911 Emergency Communications in Palmyra, MI seeks trained emergency dispatchers to connect callers with responders. The role involves taking emergency and nonemergency calls, confirming locations, and coordinating police, fire, or medical units per agency procedures.

Required are a high school diploma or GED, accurate typing, active listening, clear speech, and basic computer skills. Some agencies may require experience or certifications; shifts may include nights, weekends, and overtime;