Public Safety Dispatcher / Telecommunicator – Critical Response

Public Safety Dispatch Network; Mount Pleasant (MI); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Professional development

Job summary

Public Safety Dispatch Network is hiring a Public Safety Dispatcher/Telecommunicator in Mount Pleasant, MI. The role focuses on taking emergency and nonemergency calls, verifying locations, and initiating dispatch actions to police, fire, or EMS as appropriate.

Ideal candidates will demonstrate accurate typing, active listening, clear communication, and the ability to multitask across CAD, telephone, mapping, and radio systems. Training and certifications vary by agency and jurisdiction.

Qualifications

• A high school diploma or recognized equivalent is commonly required.
• Entry-level and experienced classifications may have different qualifications, training expectations, and compensation.
• Required certifications depend on the services handled and the jurisdiction’s training standards.

Responsibilities

• Process emergency and nonemergency requests for public safety assistance.
• Verify incident locations and gather essential caller information.
• Classify and prioritize requests using approved procedures.
• Operate computer-aided dispatch, telephone, mapping, and radio systems.
• Coordinate response resources within assigned qualifications.
• Monitor unit status and communicate significant incident updates.
• Support interagency coordination and requests for additional assistance.
• Maintain accurate records and follow information-security requirements.

Skills

Typing proficiency

Active listening

Clear communication

Multitasking

Education

High school diploma or equivalent

Tools

Computer-aided Dispatch (CAD)

Telephone systems

Mapping systems

Radio systems

Job description

Public Safety Dispatch Network is hiring a Public Safety Dispatcher/Telecommunicator in Mount Pleasant, MI. The role focuses on taking emergency and nonemergency calls, verifying locations, and initiating dispatch actions to police, fire, or EMS as appropriate.

Ideal candidates will demonstrate accurate typing, active listening, clear communication, and the ability to multitask across CAD, telephone, mapping, and radio systems. Training and certifications vary by agency and jurisdiction.