911 Dispatcher: Calm, Critical-Call Operator (Willow Grove)

911 Emergency Communications; Willow Grove (PA); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Health coverage

Overtime opportunities

Shift differentials

Job summary

911 Emergency Communications in Willow Grove, PA seeks skilled dispatchers to handle emergency and nonemergency calls, confirm incident details, and coordinate police, fire, and EMS resources. The role requires calm, precise communication, rapid decision-making, and the ability to manage multiple systems in a high-stress environment.

Responsibilities include data entry, dispatch, radio monitoring, and adherence to procedures, with opportunities for overtime and rotating shifts.

Qualifications

• High school diploma or equivalent required.
• Accurate typing and clear speech essential.
• Ability to stay calm and focused under pressure.

Responsibilities

• Answer emergency and nonemergency calls within the service area.
• Confirm addresses, callback numbers, and incident details.
• Assess call priority using agency procedures and approved questions.
• Enter incident data into computer-aided dispatch systems.
• Dispatch responders and monitor radio traffic as conditions change.
• Maintain accurate records and protect confidential information.

Skills

Active listening

Typing

Calm under pressure

Communication skills

Education

High school diploma

Tools

CAD systems

Radio equipment

Job description

911 Emergency Communications in Willow Grove, PA seeks skilled dispatchers to handle emergency and nonemergency calls, confirm incident details, and coordinate police, fire, and EMS resources. The role requires calm, precise communication, rapid decision-making, and the ability to manage multiple systems in a high-stress environment.

Responsibilities include data entry, dispatch, radio monitoring, and adherence to procedures, with opportunities for overtime and rotating shifts.