911 Emergency Dispatcher — Calm, Critical-Response Operator

County Emergency Communications; Ellenburg Center (NY); On-site; USD 52,000 - 76,000; Full time

Benefits offered by this job

Health coverage

Paid leave

Professional training

Overtime pay

Job summary

County Emergency Communications in New York seeks a 911 Emergency Dispatcher to connect callers with responders and coordinate police, fire, and EMS per agency procedures.

The role requires calm communication, accurate data entry into dispatch systems, and the ability to manage multiple screens and radio channels in a fast-paced environment. A high school diploma or GED is commonly required.

Shift work including overnight, weekends, and holidays may be required.

Qualifications

• A high school diploma or recognized equivalency credential is commonly required.
• Some agencies recruit entry-level applicants, while others require previous emergency communications experience or current certifications.
• Useful skills include accurate typing, active listening, clear speech, basic computer proficiency, and the ability to organize information under pressure.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area.
• Confirm addresses, callback numbers, incident details, and immediate safety concerns.
• Assess call priority using approved questions and agency procedures.
• Enter incident information into computer-aided dispatch systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update responding personnel as circumstances change.
• Provide approved caller instructions within the limits of training and certification.
• Maintain accurate records and protect confidential information.

Skills

Active listening

Accurate typing

Clear speech

Basic computer skills

Organizational skills

Calm under pressure

Education

High school diploma or GED

Tools

Computer-aided dispatch systems

Job description

County Emergency Communications in New York seeks a 911 Emergency Dispatcher to connect callers with responders and coordinate police, fire, and EMS per agency procedures.

The role requires calm communication, accurate data entry into dispatch systems, and the ability to manage multiple screens and radio channels in a fast-paced environment. A high school diploma or GED is commonly required.

Shift work including overnight, weekends, and holidays may be required.