911 Emergency Dispatcher — Calm, Precise Critical-Calls Expert

Emergency Telecommunicator Services; West Babylon (NY); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Health coverage

Professional training

Job summary

The Emergency Telecommunicator Services vacancy seeks a calm, accurate 911 dispatcher to connect callers with responders in New Suffolk, NY. You will handle emergency and nonemergency calls, confirm locations, document details, and relay information while monitoring multiple screens and radio channels.

Responsibilities emphasize staying composed under pressure, using approved protocols, and maintaining confidential records.

Qualifications

• High school diploma or equivalent commonly required.
• Some agencies recruit entry-level applicants; others require experience or certifications.
• Typing, active listening, clear speech, and ability to organize information under pressure.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area.
• Confirm addresses, callback numbers, incident details, and immediate safety concerns.
• Assess call priority using approved questions and agency procedures.
• Enter incident information into computer-aided dispatch systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update responding personnel as circumstances change.
• Provide approved caller instructions within the limits of training and certification.
• Maintain accurate records and protect confidential information.

Skills

Active listening

Typing

Clear speech

Information organization

Education

High school diploma or GED

Tools

CAD systems

Radio equipment

Job description

The Emergency Telecommunicator Services vacancy seeks a calm, accurate 911 dispatcher to connect callers with responders in New Suffolk, NY. You will handle emergency and nonemergency calls, confirm locations, document details, and relay information while monitoring multiple screens and radio channels.

Responsibilities emphasize staying composed under pressure, using approved protocols, and maintaining confidential records.