911 Emergency Dispatcher: Calm, Critical-Response Operator

County Emergency Communications; East Palestine (OH); Vor Ort; USD 42.000 - 62.000; Vollzeit

Zusammenfassung

County Emergency Communications in Palestine, OH is seeking 911 Emergency Dispatchers to connect callers with responders and coordinate resources. The role involves handling emergency and nonemergency calls, confirming locations, and relaying information under pressure.

As a dispatcher, you will use computer-aided dispatch systems, assess priorities, and maintain accurate records while adhering to agency procedures and confidentiality requirements.

Qualifikationen

• High school diploma or equivalent commonly required.
• Some agencies recruit entry-level applicants.
• Some agencies require prior emergency communications experience or certifications.

Aufgaben

• Answer emergency and nonemergency calls within the assigned service area.
• Confirm addresses, callback numbers, incident details, and immediate safety concerns.
• Assess call priority using approved questions and agency procedures.
• Enter incident information into computer-aided dispatch systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update responding personnel as circumstances change.
• Provide approved caller instructions within the limits of training and certification.
• Maintain accurate records and protect confidential information.

Kenntnisse

Accurate typing

Active listening

Clear speech

Basic computer skills

Information organization

Ausbildung

High school diploma

Tools

Computer-aided dispatch (CAD) systems

Jobbeschreibung

County Emergency Communications in Palestine, OH is seeking 911 Emergency Dispatchers to connect callers with responders and coordinate resources. The role involves handling emergency and nonemergency calls, confirming locations, and relaying information under pressure.

As a dispatcher, you will use computer-aided dispatch systems, assess priorities, and maintain accurate records while adhering to agency procedures and confidentiality requirements.