911 Emergency Dispatcher: Calm, Critical-Response Operator

County Emergency Communications; Adamsville (PA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Professional training

Job summary

County Emergency Communications in Adamsville, PA is seeking 911 Emergency Dispatchers to connect callers with responders and coordinate resources according to agency procedures.

Responsibilities include handling calls, confirming details, prioritizing incidents, and updating dispatch systems. Applicants should have a HS diploma, strong typing, listening skills, and basic computer proficiency, with certifications as required by the agency.

Qualifications

• High school diploma or GED required; some agencies may require testing.
• Strong typing and data-entry skills.
• Excellent listening and clear spoken communication.
• Ability to use computer systems and software under pressure.

Responsibilities

• Answer emergency and nonemergency calls within the service area.
• Confirm addresses, callback numbers, and incident details.
• Assess priority using agency procedures and questions.
• Enter incident data into dispatch software.
• Dispatch responders as needed and coordinate with teams.
• Monitor radio traffic and update responders as situations change.
• Provide caller instructions within training limits.
• Maintain accurate records and protect confidential information.

Skills

Typing

Active listening

Clear speech

Basic computer proficiency

Education

High school diploma or GED

Job description

County Emergency Communications in Adamsville, PA is seeking 911 Emergency Dispatchers to connect callers with responders and coordinate resources according to agency procedures.

Responsibilities include handling calls, confirming details, prioritizing incidents, and updating dispatch systems. Applicants should have a HS diploma, strong typing, listening skills, and basic computer proficiency, with certifications as required by the agency.