911 Dispatcher: Calm, Critical Response Operator

County Emergency Communications; Lawton (PA); Presencial; USD 42.000 - 64.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health coverage

Retirement benefits

Paid leave

Professional training

Descripción de la vacante

County Emergency Communications in Lawton, PA seeks dedicated 911 Emergency Dispatchers to connect callers with responders. You will handle urgent and nonurgent calls, verify locations, and coordinate police, fire, or medical resources.

This role requires calm communication, active listening, accurate typing, and the ability to manage multiple systems. Training and certifications vary by agency, with potential overtime and rotating shifts.

Formación

• High school diploma or recognized equivalency credential.
• Testing scores, experience, and training deadlines vary by agency.
• Some agencies recruit entry-level applicants.

Responsabilidades

• Answer emergency and nonemergency calls within the assigned service area
• Confirm addresses, callback numbers, incident details, and immediate safety concerns
• Assess call priority using approved questions and agency procedures
• Enter incident information into computer-aided dispatch systems
• Dispatch appropriate responders when assigned to radio operations
• Monitor radio traffic and update responding personnel as circumstances change
• Provide approved caller instructions within the limits of training and certification
• Maintain accurate records and protect confidential information

Conocimientos

Typing

Active listening

Clear speech

Computer literacy

Organizational skills

Educación

High school diploma

Herramientas

CAD systems

Descripción del empleo

County Emergency Communications in Lawton, PA seeks dedicated 911 Emergency Dispatchers to connect callers with responders. You will handle urgent and nonurgent calls, verify locations, and coordinate police, fire, or medical resources.

This role requires calm communication, active listening, accurate typing, and the ability to manage multiple systems. Training and certifications vary by agency, with potential overtime and rotating shifts.