911 Emergency Dispatcher — Calm, Critical Response Lead

911 Emergency Communications; White Hall (AR); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health insurance

Retirement plan

Paid leave

Employee assistance program

Professional training

Job summary

911 Emergency Communications seeks dedicated dispatchers to connect callers with emergency responders in White Hall, AR. Responsibilities include handling calls, verifying locations, and relaying information to police, fire, or medical teams. Training and certification support are provided.

The role emphasizes calm, accurate communication, attention to detail, and the ability to manage multiple systems in a high-stress environment. Work may include rotating shifts and overtime as required.

Qualifications

• High school diploma or GED commonly required.
• Typing, listening, clear speech, and basic computer skills are essential.

Responsibilities

• Answer emergency and nonemergency calls within the service area.
• Confirm addresses, callback numbers, incident details, and safety concerns.
• Assess call priority using established questions and procedures.
• Enter incident information into computer-aided dispatch systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update responders as circumstances change.
• Provide approved caller instructions within training and certification.
• Maintain accurate records and protect confidential information.

Skills

Typing speed

Active listening

Clear speech

Basic computer skills

Education

High school diploma or GED

Job description

911 Emergency Communications seeks dedicated dispatchers to connect callers with emergency responders in White Hall, AR. Responsibilities include handling calls, verifying locations, and relaying information to police, fire, or medical teams. Training and certification support are provided.

The role emphasizes calm, accurate communication, attention to detail, and the ability to manage multiple systems in a high-stress environment. Work may include rotating shifts and overtime as required.