911 Emergency Dispatcher: Calm, Critical Response Hero

911 Emergency Communications; Jackson (MS); On-site; USD 32,000 - 52,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Employee assistance

Job summary

911 Emergency Communications in Raymond, MS seeks skilled dispatchers who can calmly handle emergency and nonemergency calls, gather critical information, and coordinate responders using rapid, accurate procedures.

This fast-paced role requires strong typing, active listening, clear speech, and the ability to organize information under pressure while supporting police, fire, and medical personnel.

Qualifications

• A high school diploma or recognized equivalency credential is commonly required.
• Some agencies recruit entry-level applicants, while others require previous emergency communications experience or current certifications.
• Useful skills include accurate typing, active listening, clear speech, basic computer proficiency, and the ability to organize information under pressure.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area
• Confirm addresses, callback numbers, incident details, and immediate safety concerns
• Assess call priority using approved questions and agency procedures
• Enter incident information into computer-aided dispatch systems
• Dispatch appropriate responders when assigned to radio operations
• Monitor radio traffic and update responding personnel as circumstances change
• Provide approved caller instructions within the limits of training and certification
• Maintain accurate records and protect confidential information

Skills

Active listening

Typing

Clear speech

Organizational skills

Education

High school diploma or GED

Tools

Computer literacy

Job description

911 Emergency Communications in Raymond, MS seeks skilled dispatchers who can calmly handle emergency and nonemergency calls, gather critical information, and coordinate responders using rapid, accurate procedures.

This fast-paced role requires strong typing, active listening, clear speech, and the ability to organize information under pressure while supporting police, fire, and medical personnel.