911 Emergency Dispatcher — Calm, Critical Public Safety Communicator

County Emergency Communications; Mendota Heights (MN); Vor Ort; USD 42.000 - 62.000; Vollzeit

Benefits dieser Stelle

Health coverage

Retirement benefits

Paid leave

Professional training

Zusammenfassung

County Emergency Communications in Mendota Heights, MN, seeks an 911 Emergency Dispatcher to connect callers with police, fire, and medical resources. Responsibilities include handling emergency and nonemergency calls, confirming locations, and coordinating responders under tight timelines.

The role requires calm communication, precise data entry, and the ability to manage multiple systems. Training, background checks, and shift commitments are typical, with overnight, weekend, and holiday

Qualifikationen

• High school diploma or GED commonly required.
• Some agencies recruit entry-level applicants.
• Certifications/testing requirements vary by agency.

Aufgaben

• Answer emergency and nonemergency calls within service area.
• Confirm incident locations, callback numbers, and safety concerns.
• Assess call priority using agency procedures.
• Enter incident information into dispatch systems.
• Dispatch responders when assigned to radio operations.
• Monitor radio traffic and update responders as situations evolve.
• Provide caller instructions within training and certification.
• Maintain accurate records and protect confidentiality.

Kenntnisse

Typing

Active listening

Clear speech

Computer proficiency

Information organization

Ausbildung

High school diploma or GED

Jobbeschreibung

County Emergency Communications in Mendota Heights, MN, seeks an 911 Emergency Dispatcher to connect callers with police, fire, and medical resources. Responsibilities include handling emergency and nonemergency calls, confirming locations, and coordinating responders under tight timelines.

The role requires calm communication, precise data entry, and the ability to manage multiple systems. Training, background checks, and shift commitments are typical, with overnight, weekend, and holiday