911 Emergency Dispatcher — Calm, Critical Communications

County Emergency Communications; Sayre (Bradford County); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Professional training

Job summary

County Emergency Communications in Sayre, PA is seeking 911 Emergency Dispatchers to connect callers with police, fire, or EMS. The role involves calmly handling emergency and nonemergency calls, confirming locations and details, and coordinating responders according to agency procedures.

Dispatchers must manage multiple systems, document information, and communicate clearly under pressure. The position may involve overnight shifts and overtime, with eligibility for benefits and training as

Qualifications

• High school diploma or GED required.
• Some agencies recruit entry-level applicants or require certifications.
• Useful skills include accurate typing, active listening, clear speech and basic computer proficiency.

Responsibilities

• Answer emergency and nonemergency calls within the service area.
• Confirm addresses, callback numbers, incident details, and safety concerns.
• Assess call priority using approved questions and procedures.
• Enter incident information into dispatch systems.
• Dispatch appropriate responders and monitor radio traffic.
• Provide caller instructions within training and certification limits.
• Maintain accurate records and protect confidential information.

Skills

Typing

Active listening

Clear speech

Computer proficiency

Information organization

Education

High school diploma or GED

Job description

County Emergency Communications in Sayre, PA is seeking 911 Emergency Dispatchers to connect callers with police, fire, or EMS. The role involves calmly handling emergency and nonemergency calls, confirming locations and details, and coordinating responders according to agency procedures.

Dispatchers must manage multiple systems, document information, and communicate clearly under pressure. The position may involve overnight shifts and overtime, with eligibility for benefits and training as