911 Emergency Dispatcher - Calm, Critical Response

County Emergency Communications; Blue Point (NY); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Professional training

Job summary

County Emergency Communications in Blue Point, NY seeks an 911 Emergency Dispatcher to handle emergency and nonemergency calls, verify locations, and coordinate responders. The role requires calm communication, accurate documentation, and the ability to manage multiple systems.

Responsibilities include confirming incident details, routing information to appropriate responders, and maintaining records while adhering to agency procedures and confidentiality requirements.

Qualifications

• High school diploma or GED commonly required; some agencies recruit entry-level applicants while others require experience or certs.
• Accurate typing, active listening, clear speech, basic computer proficiency, and ability to organize information under pressure.

Responsibilities

• Answer emergency and nonemergency calls within the service area.
• Confirm addresses, callback numbers, incident details, and safety concerns.
• Assess call priority using agency procedures.
• Enter incident information into CAD systems.
• Dispatch responders when assigned to radio operations.
• Monitor radio traffic and update personnel as circumstances change.
• Provide instructions within training and certification limits.
• Maintain accurate records and protect confidential information.

Skills

Typing

Active listening

Clear speech

Basic computer skills

Information organization

Education

High school diploma or GED

Job description

County Emergency Communications in Blue Point, NY seeks an 911 Emergency Dispatcher to handle emergency and nonemergency calls, verify locations, and coordinate responders. The role requires calm communication, accurate documentation, and the ability to manage multiple systems.

Responsibilities include confirming incident details, routing information to appropriate responders, and maintaining records while adhering to agency procedures and confidentiality requirements.