911 Dispatcher: Calm, Critical-Response Operator

County Emergency Communications; Glenville (PA); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Employee assistance services

Professional training

Job summary

County Emergency Communications seeks a qualified 911 Dispatcher in Codorus, PA. You will answer emergency and nonemergency calls, verify locations and incident details, and coordinate police, fire, or EMS resources following agency procedures.

The role requires calm communication, quick decision making, and the ability to manage multiple systems. Agencies often operate around the clock with overnight, weekend, and overtime requirements.

Qualifications

• High school diploma or GED commonly required.
• Typing speed and accuracy are important for call handling.
• Ability to listen carefully, extract details, and relay information clearly.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area.
• Confirm addresses, callback numbers, incident details, and safety concerns.
• Assess call priority using approved questions and procedures.
• Enter incident information into dispatch systems.
• Dispatch responders when assigned to radio operations.
• Monitor radio traffic and update units as circumstances change.
• Provide caller instructions within training limits and protect confidentiality.

Skills

Active listening

Typing speed

Clear speech

Basic computer skills

Education

High school diploma

Job description

County Emergency Communications seeks a qualified 911 Dispatcher in Codorus, PA. You will answer emergency and nonemergency calls, verify locations and incident details, and coordinate police, fire, or EMS resources following agency procedures.

The role requires calm communication, quick decision making, and the ability to manage multiple systems. Agencies often operate around the clock with overnight, weekend, and overtime requirements.