911 Emergency Dispatcher: Calm, Critical-Response Coordinator

County Emergency Communications; Ellisville (MS); Presencial; USD 32.000 - 45.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health coverage

Retirement benefits

Paid leave

Employee assistance services

Professional training

Descripción de la vacante

County Emergency Communications in Ellisville, MS is seeking qualified dispatchers to handle emergency and nonemergency calls, verify locations, and coordinate responders. The role requires calm, precise communication under pressure and the ability to manage multiple information streams and screens.

Typical duties include using CAD to log incidents, confirming details, triaging priorities, and providing safe, accurate caller instructions while maintaining confidentiality and records for ongoing

Formación

• High school diploma or GED commonly required.
• Some agencies recruit entry-level applicants.
• Strong listening and communication skills are essential.

Responsabilidades

• Answer emergency and nonemergency calls within the service area.
• Confirm addresses, callback numbers, incident details, and safety concerns.
• Assess call priority using approved questions and procedures.
• Enter incident information into CAD systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update responding personnel as circumstances change.
• Provide caller instructions within training and certification.
• Maintain accurate records and confidentiality of information.

Conocimientos

Accurate typing

Active listening

Clear speech

Computer proficiency

Organizational skills

Educación

High school diploma or GED

Herramientas

Computer-Aided Dispatch (CAD)

Descripción del empleo

County Emergency Communications in Ellisville, MS is seeking qualified dispatchers to handle emergency and nonemergency calls, verify locations, and coordinate responders. The role requires calm, precise communication under pressure and the ability to manage multiple information streams and screens.

Typical duties include using CAD to log incidents, confirming details, triaging priorities, and providing safe, accurate caller instructions while maintaining confidentiality and records for ongoing