911 Emergency Dispatcher — Calm, Critical Real-Time Help

Emergency Telecommunicator Services; Ellisville (IL); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Professional training

Job summary

Emergency Telecommunicator Services in Ellisville, IL is seeking a 911 Emergency Dispatcher to connect callers with public safety responders and coordinate urgent resources. You will confirm incident details, relay critical information, and manage multiple communications systems under agency procedures.

The role emphasizes calm communication, accurate data entry, and rapid prioritization. Training and certifications vary by agency, and shifts may include overnight or weekend work.

Qualifications

• High school diploma or equivalent commonly required.
• Some agencies recruit entry-level applicants, while others require previous emergency communications experience or current certifications.
• Typing, listening, clear speech and basic computer proficiency are essential.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area.
• Confirm addresses, callback numbers, incident details, and immediate safety concerns.
• Assess call priority using approved questions and agency procedures.
• Enter incident information into computer-aided dispatch systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update responding personnel as circumstances change.
• Provide approved caller instructions within the limits of training and certification.
• Maintain accurate records and protect confidential information.

Skills

Typing

Active listening

Clear speech

Computer proficiency

Information organization

Education

High School Diploma

Tools

CAD systems

Job description

Emergency Telecommunicator Services in Ellisville, IL is seeking a 911 Emergency Dispatcher to connect callers with public safety responders and coordinate urgent resources. You will confirm incident details, relay critical information, and manage multiple communications systems under agency procedures.

The role emphasizes calm communication, accurate data entry, and rapid prioritization. Training and certifications vary by agency, and shifts may include overnight or weekend work.