911 Emergency Dispatcher — Calm, Critical Call Response

County Emergency Communications; Panhandle (TX); On-site; USD 40,000 - 60,000; Full time

Job summary

County Emergency Communications in Panhandle, TX, is seeking qualified 911 Emergency Dispatchers. Responsibilities include handling emergency and nonemergency calls, confirming locations and details, and coordinating police, fire, or medical responders per agency procedures.

Ideal candidates will have a high school diploma, strong typing, listening, and communication skills, plus the ability to manage information under pressure.

Qualifications

• High school diploma or equivalent commonly required.
• Some agencies recruit entry-level; others require experience or certifications.
• Useful skills include accurate typing, active listening, clear speech, basic computer proficiency, and organizing information under pressure.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area
• Confirm addresses, callback numbers, incident details, and immediate safety concerns
• Assess call priority using approved questions and agency procedures
• Enter incident information into computer-aided dispatch systems
• Dispatch appropriate responders when assigned to radio operations
• Monitor radio traffic and update responding personnel as circumstances change
• Provide approved caller instructions within training and certification limits
• Maintain accurate records and protect confidential information

Skills

Accurate typing

Active listening

Clear speech

Basic computer proficiency

Organizing information under pressure

Education

High school diploma

Job description

County Emergency Communications in Panhandle, TX, is seeking qualified 911 Emergency Dispatchers. Responsibilities include handling emergency and nonemergency calls, confirming locations and details, and coordinating police, fire, or medical responders per agency procedures.

Ideal candidates will have a high school diploma, strong typing, listening, and communication skills, plus the ability to manage information under pressure.