911 Emergency Dispatcher: Calm, Critical Response

County Emergency Communications; Locust Grove (AR); On-site; USD 40,000 - 52,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Employee assistance program

Professional training

Job summary

County Emergency Communications in Locust Grove, AR, seeks an 911 dispatcher to connect callers with police, fire, and EMS. The role involves receiving emergency and nonemergency calls, confirming locations, and coordinating responders using CAD and radio systems.

Applicants should have a high school diploma or GED, strong typing, active listening, and the ability to work under pressure. Overtime and rotating shifts may apply, with benefits offered per agency terms.

Qualifications

• High school diploma or GED commonly required.
• Typing accuracy and listening skills are essential.
• Ability to organize information under pressure.

Responsibilities

• Answer emergency and nonemergency calls within the service area.
• Confirm addresses, callback numbers, and incident details.
• Assess call priority using approved questions and procedures.
• Enter incident information into CAD systems.
• Dispatch responders when assigned to radio operations.
• Monitor radio traffic and update responding personnel as needed.
• Provide caller instructions within training limits.
• Maintain records and protect confidential information.

Skills

Typing

Active listening

Clear speech

Organization under pressure

Education

High school diploma or GED

Tools

Computer-aided Dispatch (CAD)

Radio equipment

Job description

County Emergency Communications in Locust Grove, AR, seeks an 911 dispatcher to connect callers with police, fire, and EMS. The role involves receiving emergency and nonemergency calls, confirming locations, and coordinating responders using CAD and radio systems.

Applicants should have a high school diploma or GED, strong typing, active listening, and the ability to work under pressure. Overtime and rotating shifts may apply, with benefits offered per agency terms.