911 Emergency Dispatcher — Calm, Critical Response

County Emergency Communications; Frenchmans Bayou (AR); On-site; USD 38,000 - 60,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Employee assistance program

Professional training

Job summary

County Emergency Communications in Frenchmans Bayou, AR, seeks an 911 Emergency Dispatcher to connect callers with responders. The role involves receiving emergency and nonemergency calls, confirming locations, and coordinating police, fire, or medical resources per agency procedures.

Disaptchers must maintain calm communication under pressure, document changing circumstances, and relay accurate information while managing multiple systems.

Qualifications

• High school diploma or equivalent commonly required.
• Some agencies recruit entry-level applicants, others require experience or certifications.
• Useful skills include accurate typing, active listening, clear speech, basic computer proficiency, and organizing information under pressure.

Responsibilities

• Answer emergency and nonemergency calls within the service area.
• Confirm addresses, callback numbers, incident details, and safety concerns.
• Assess call priority using approved questions and procedures.
• Enter incident information into computer-aided dispatch systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update responding personnel as circumstances change.
• Provide approved caller instructions within training and certification.
• Maintain accurate records and protect confidential information.

Skills

Typing

Active listening

Clear speech

Computer proficiency

Information organization

Education

High school diploma

Job description

County Emergency Communications in Frenchmans Bayou, AR, seeks an 911 Emergency Dispatcher to connect callers with responders. The role involves receiving emergency and nonemergency calls, confirming locations, and coordinating police, fire, or medical resources per agency procedures.

Disaptchers must maintain calm communication under pressure, document changing circumstances, and relay accurate information while managing multiple systems.