911 Emergency Dispatcher — Calm, Critical Response

911 Emergency Communications; Hickory Ridge (AR); On-site; USD 36,000 - 60,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Professional training

Job summary

911 Emergency Communications in Hickory Ridge, AR, seeks qualified dispatchers to connect callers with responders. You will handle emergency and nonemergency calls, verify locations, and relay critical details to police, fire, and EMS per agency procedures.

The role requires calm communication, attention to detail, and the ability to manage multiple systems. Training, certifications, and potential overtime may apply depending on the agency and appointment.

Qualifications

• High school diploma or equivalent commonly required.
• Some agencies recruit entry-level applicants; others require experience or certifications.
• Official announcements determine required testing scores, experience, and training deadlines.

Responsibilities

• Answer emergency and nonemergency calls within the service area.
• Confirm addresses, callback numbers, incident details, and safety concerns.
• Assess call priority using approved questions and procedures.
• Enter incident information into computer-aided dispatch systems.
• Dispatch responders when assigned to radio operations.
• Monitor radio traffic and update units as circumstances change.
• Provide caller instructions within training and certification limits.
• Maintain accurate records and protect confidential information.

Skills

Typing

Active listening

Clear speech

Computer basics

Organizational skills

Education

High school diploma or equivalent

Tools

CAD systems

Radio equipment

Job description

911 Emergency Communications in Hickory Ridge, AR, seeks qualified dispatchers to connect callers with responders. You will handle emergency and nonemergency calls, verify locations, and relay critical details to police, fire, and EMS per agency procedures.

The role requires calm communication, attention to detail, and the ability to manage multiple systems. Training, certifications, and potential overtime may apply depending on the agency and appointment.