911 Emergency Dispatcher: Calm, Critical Response

County Emergency Communications; Little River-Academy (TX); On-site; USD 35,000 - 55,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Employee-assistance services

Professional training

Job summary

County Emergency Communications in Little River Academy, TX is seeking a 911 Emergency Dispatcher to connect callers with police, fire, or medical responders. You will gather information, confirm locations, and coordinate responses according to agency procedures.

This role requires calm communication, careful attention, and the ability to manage multiple systems while maintaining accurate records and confidentiality.

Qualifications

• A high school diploma or recognized equivalency credential is commonly required.
• Useful skills include accurate typing, active listening, clear speech, basic computer proficiency, and the ability to organize information under pressure.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area
• Confirm addresses, callback numbers, incident details, and immediate safety concerns
• Assess call priority using approved questions and agency procedures
• Enter incident information into computer-aided dispatch systems
• Dispatch appropriate responders when assigned to radio operations
• Monitor radio traffic and update responding personnel as circumstances change
• Provide approved caller instructions within the limits of training and certification
• Maintain accurate records and protect confidential information

Skills

Typing proficiency

Active listening

Clear speech

Basic computer skills

Information organization under stress

Education

High school diploma or GED

Job description

County Emergency Communications in Little River Academy, TX is seeking a 911 Emergency Dispatcher to connect callers with police, fire, or medical responders. You will gather information, confirm locations, and coordinate responses according to agency procedures.

This role requires calm communication, careful attention, and the ability to manage multiple systems while maintaining accurate records and confidentiality.