911 Emergency Dispatcher – Calm, Critical Response

911 Emergency Communications; Rye (TX); On-site; USD 40,000 - 65,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Employee assistance services

Professional training

Shift differentials

Overtime pay

Job summary

911 Emergency Communications in Rye, TX is seeking qualified emergency dispatchers to connect callers with the appropriate responders. You will receive emergency and nonemergency calls, verify locations, and coordinate police, fire, or EMS resources according to agency procedures.

The role requires calm communication, precise information gathering, and the ability to manage multiple systems while working in a scheduler that may include overnight, weekend, or rotating shifts.

Qualifications

• A high school diploma or recognized equivalency credential is commonly required.
• Some agencies recruit entry-level applicants, while others require previous emergency communications experience or current certifications.
• Useful skills include accurate typing, active listening, clear speech, basic computer proficiency, and the ability to organize information under pressure.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area
• Confirm addresses, callback numbers, incident details, and immediate safety concerns
• Assess call priority using approved questions and agency procedures
• Enter incident information into computer-aided dispatch systems
• Dispatch appropriate responders when assigned to radio operations
• Monitor radio traffic and update responding personnel as circumstances change
• Provide approved caller instructions within the limits of training and certification
• Maintain accurate records and protect confidential information

Skills

Typing

Active listening

Clear speech

Basic computer skills

Organizational skills

Education

High school diploma

Tools

CAD systems

Job description

911 Emergency Communications in Rye, TX is seeking qualified emergency dispatchers to connect callers with the appropriate responders. You will receive emergency and nonemergency calls, verify locations, and coordinate police, fire, or EMS resources according to agency procedures.

The role requires calm communication, precise information gathering, and the ability to manage multiple systems while working in a scheduler that may include overnight, weekend, or rotating shifts.