911 Dispatcher: Calm, Critical-Call Operator

County Emergency Communications; Lewisville (TX); On-site; USD 45,000 - 65,000; Full time

Job summary

County Emergency Communications in Lewisville, TX is seeking an 911 Emergency Dispatcher to connect callers with police, fire, and EMS. The role requires calm communication, precise information gathering, and coordination across multiple systems to ensure rapid response.

Applicants typically hold a high school diploma and may need certifications or prior dispatch experience. Responsibilities include handling emergency and nonemergency calls, verifying locations, and entering details into

Qualifications

• High school diploma or GED required; some agencies recruit entry-level applicants or require prior experience.
• Useful skills include accurate typing, active listening, clear speech, and basic computer proficiency.
• Certifications may be required depending on the agency.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area.
• Confirm addresses, callback numbers, incident details, and immediate safety concerns.
• Assess call priority using approved questions and agency procedures.
• Enter incident information into computer-aided dispatch (CAD) systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update responding personnel as circumstances change.
• Provide approved caller instructions within the limits of training and certification.
• Maintain accurate records and protect confidential information.

Skills

Active listening

Typing

Clear speech

Computer proficiency

Education

High school diploma or GED

Job description

County Emergency Communications in Lewisville, TX is seeking an 911 Emergency Dispatcher to connect callers with police, fire, and EMS. The role requires calm communication, precise information gathering, and coordination across multiple systems to ensure rapid response.

Applicants typically hold a high school diploma and may need certifications or prior dispatch experience. Responsibilities include handling emergency and nonemergency calls, verifying locations, and entering details into