Emergency Medical Dispatcher — 24/7 Critical Response

911 Emergency Communications; Dearborn Heights (MI); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Employee assistance services

Continuing education

Certification support

Shift premiums

Job summary

911 Emergency Communications in Dearborn Heights is seeking Emergency Medical Dispatchers to handle urgent medical calls, verify location and patient information, and determine response priorities according to approved protocols. Training may be provided and certifications may be required.

Employees may work overnight, weekends, holidays, rotating schedules, and overtime as needed. The role emphasizes accuracy, confidentiality, and coordination with EMS resources to ensure rapid and effective

Qualifications

• High school diploma or equivalent required; CPR certification may be required.
• EMT or paramedic credentials are not universal requirements; consult vacancy for exact qualifications and accepted providers.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm the patient’s location, callback number, and access details.
• Ask approved questions about the patient’s condition.
• Determine response priority through the authorized medical dispatch system.
• Dispatch or coordinate ambulance resources when included in the assignment.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responding personnel.
• Document call processing and participate in quality-review activities.

Education

High school diploma or recognized equivalent

Job description

911 Emergency Communications in Dearborn Heights is seeking Emergency Medical Dispatchers to handle urgent medical calls, verify location and patient information, and determine response priorities according to approved protocols. Training may be provided and certifications may be required.

Employees may work overnight, weekends, holidays, rotating schedules, and overtime as needed. The role emphasizes accuracy, confidentiality, and coordination with EMS resources to ensure rapid and effective