Critical EMS Dispatcher: 24/7 Alert & Coordination

County Emergency Communications; Cayuga (IN); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Employee-assistance services

Continuing education

Certification support

Shift premiums

Job summary

County Emergency Communications in Cayuga, IN seeks Emergency Medical Dispatchers to support urgent medical responses. You will collect caller information, determine priorities, and coordinate EMS resources according to dispatch protocols.

Responsibilities include receiving calls, confirming location and contact details, asking standardized questions, assigning response priority, and relaying critical information to responders.

Qualifications

• A high school diploma or recognized equivalent is commonly required.
• Employers may recruit applicants for sponsored training or require current Emergency Medical Dispatcher certification before appointment.
• CPR certification may be required.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies
• Confirm the patient’s location, callback number, and access details
• Ask approved questions about the patient’s condition
• Determine response priority through the authorized medical dispatch system
• Dispatch or coordinate ambulance resources when included in the assignment
• Provide protocol-based instructions within current qualifications
• Relay patient information and scene hazards to responding personnel
• Document call processing and participate in quality-review activities

Education

High school diploma or equivalent

Emergency Medical Dispatcher certification

CPR certification

Job description

County Emergency Communications in Cayuga, IN seeks Emergency Medical Dispatchers to support urgent medical responses. You will collect caller information, determine priorities, and coordinate EMS resources according to dispatch protocols.

Responsibilities include receiving calls, confirming location and contact details, asking standardized questions, assigning response priority, and relaying critical information to responders.