911 Emergency Dispatcher — Calm, Critical-Call Coordinator

Emergency Telecommunicator Services; La Habra (CA); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Employee assistance services

Job summary

Emergency Telecommunicator Services seeks 911 Emergency Dispatcher candidates for La Habra, CA. The role involves handling emergency and nonemergency calls, verifying locations, and coordinating police, fire, and medical responders per agency procedures.

Dispatchers must remain calm, listen attentively, document changes, and relay accurate information across multiple systems, with shifts including nights, weekends, and overtime as needed.

Qualifications

• High school diploma or equivalent commonly required.
• Some agencies recruit entry-level applicants.
• Useful skills include accurate typing, active listening, clear speech, basic computer proficiency, and the ability to organize information under pressure.

Responsibilities

• Answer emergency and nonemergency calls within the service area.
• Confirm addresses, callback numbers, incident details, and immediate safety concerns.
• Assess call priority using approved questions and agency procedures.
• Enter incident information into computer-aided dispatch systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update responding personnel as circumstances change.
• Provide approved caller instructions within the limits of training and certification.
• Maintain accurate records and protect confidential information.

Skills

Accurate typing

Active listening

Clear speech

Basic computer proficiency

Information organization under压力

Education

High school diploma

Job description

Emergency Telecommunicator Services seeks 911 Emergency Dispatcher candidates for La Habra, CA. The role involves handling emergency and nonemergency calls, verifying locations, and coordinating police, fire, and medical responders per agency procedures.

Dispatchers must remain calm, listen attentively, document changes, and relay accurate information across multiple systems, with shifts including nights, weekends, and overtime as needed.