911 Emergency Dispatcher — Calm, Coordinated Call Center Pro

911 Emergency Communications; Lentner (MO); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Professional training

Job summary

911 Emergency Communications seeks a dispatcher to connect callers with police, fire, and EMS resources. The role requires calm communication, accurate information gathering, and multi-system coordination in Shelby Township, MI. Training and certifications may be required.

Responsibilities include validating incident locations, documenting details, and relaying updates to responders while maintaining confidentiality and performance standards in a 24/7 environment.

Qualifications

• High school diploma or equivalent required; some agencies seek entry-level applicants or current certifications.
• Strong typing, listening, and clear communication are essential.
• Ability to operate multiple computer systems and entry data accurately.

Responsibilities

• Answer emergency and nonemergency calls within the service area.
• Confirm addresses, callback numbers, incident details, and safety concerns.
• Assess call priority using approved questions and procedures.
• Enter incident information into dispatch systems.
• Dispatch responders and monitor ongoing radio communications.
• Maintain records and protect confidentiality.

Skills

Typing

Active listening

Clear speech

Basic computer proficiency

Organize information under pressure

Education

High school diploma

Tools

CAD systems

Job description

911 Emergency Communications seeks a dispatcher to connect callers with police, fire, and EMS resources. The role requires calm communication, accurate information gathering, and multi-system coordination in Shelby Township, MI. Training and certifications may be required.

Responsibilities include validating incident locations, documenting details, and relaying updates to responders while maintaining confidentiality and performance standards in a 24/7 environment.