911 Emergency Dispatcher: Calm, Critical Coordination

Emergency Telecommunicator Services; Tenaha (TX); On-site; USD 40,000 - 60,000; Full time

Job summary

Emergency Telecommunicator Services in Tenaha seeks a 911 Emergency Dispatcher to connect callers with police, fire, or EMS and coordinate resources according to agency procedures.

The role requires calm communication, careful attention, and the ability to manage multiple systems while documenting incident details and ensuring accurate information flow. Training and certifications may be required depending on the agency.

Qualifications

• High school diploma or recognized equivalency commonly required.
• Some agencies recruit entry-level applicants, while others require previous emergency communications experience or current certifications.
• Official announcements determine required testing scores, experience, and training deadlines.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area
• Confirm addresses, callback numbers, incident details, and immediate safety concerns
• Assess call priority using approved questions and agency procedures
• Enter incident information into computer-aided dispatch systems
• Dispatch appropriate responders when assigned to radio operations
• Monitor radio traffic and update responding personnel as circumstances change
• Provide approved caller instructions within the limits of training and certification
• Maintain accurate records and protect confidential information

Skills

Typing

Active listening

Clear speech

Basic computer skills

Education

High school diploma

Job description

Emergency Telecommunicator Services in Tenaha seeks a 911 Emergency Dispatcher to connect callers with police, fire, or EMS and coordinate resources according to agency procedures.

The role requires calm communication, careful attention, and the ability to manage multiple systems while documenting incident details and ensuring accurate information flow. Training and certifications may be required depending on the agency.