911 Emergency Dispatcher: Calm, Critical Response

911 Emergency Communications; New Caney (TX); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Job summary

911 Emergency Communications in New Caney, TX seeks a dedicated Emergency Dispatcher to connect callers with public safety responders. You may receive emergency and nonemergency calls, verify locations, coordinate police, fire, or EMS resources, and document details in CAD systems.

The role requires calm, precise communication, strong listening skills, and the ability to handle high-pressure situations. A high school diploma is commonly required; some agencies require prior experience or

Qualifications

• High school diploma or equivalent commonly required.
• Some agencies recruit entry-level applicants or require certifications.
• Useful skills: accurate typing, active listening, clear speech, basic computer proficiency.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area.
• Confirm addresses, callback numbers, incident details, and safety concerns.
• Assess call priority using approved questions and procedures.
• Enter incident information into computer-aided dispatch systems.
• Dispatch responders when assigned to radio operations.
• Monitor radio traffic and update responding personnel as circumstances change.
• Provide approved caller instructions within training and certification limits.
• Maintain records and protect confidential information.

Skills

Typing speed

Active listening

Clear communication

Multitask under pressure

Education

High school diploma

Tools

CAD systems

Radio systems

Job description

911 Emergency Communications in New Caney, TX seeks a dedicated Emergency Dispatcher to connect callers with public safety responders. You may receive emergency and nonemergency calls, verify locations, coordinate police, fire, or EMS resources, and document details in CAD systems.

The role requires calm, precise communication, strong listening skills, and the ability to handle high-pressure situations. A high school diploma is commonly required; some agencies require prior experience or