911 Emergency Dispatcher — Calm, Critical Response

Emergency Telecommunicator Services; Clute (TX); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Job summary

Emergency Telecommunicator Services is seeking a dedicated 911 Emergency Dispatcher in Clute, TX. The role requires calm communication, precise data collection, and coordination with police, fire, or EMS resources according to agency procedures.

Responsibilities include handling emergency and nonemergency calls, confirming locations, documenting changes, and relaying accurate information while managing multiple dispatch systems. Training and certification requirements apply.

Qualifications

• High school diploma or GED or equivalent.
• Typing and listening accuracy are essential under pressure.
• Able to use computers and multiple information systems.

Responsibilities

• Answer emergency and nonemergency calls within the service area.
• Confirm addresses, callback numbers, incident details, and safety concerns.
• Assess call priority using agency procedures.
• Enter incident data into CAD systems.
• Dispatch responders when assigned to radio operations.
• Monitor radio traffic and update responders as details change.
• Provide caller instructions within training and certification.
• Maintain accurate records and protect information.

Skills

Typing

Active listening

Clear speech

Basic computer proficiency

Organizational skills

Education

High school diploma or GED

Tools

CAD systems

Radio equipment

Job description

Emergency Telecommunicator Services is seeking a dedicated 911 Emergency Dispatcher in Clute, TX. The role requires calm communication, precise data collection, and coordination with police, fire, or EMS resources according to agency procedures.

Responsibilities include handling emergency and nonemergency calls, confirming locations, documenting changes, and relaying accurate information while managing multiple dispatch systems. Training and certification requirements apply.