911 Emergency Dispatcher — Calm Crisis Navigator

Emergency Telecommunicator Services; Cheshire Township (OH); On-site; USD 42,000 - 64,000; Full time

Job summary

Emergency Telecommunicator Services in Cheshire, OH is seeking a 911 Emergency Dispatcher to handle emergency and nonemergency calls, gather essential information, and coordinate police, fire, or EMS resources per agency procedures.

The role requires calm, precise communication and the ability to manage multiple systems while confirming locations and updating responders. Training emphasizes accuracy and discretion for public safety operations.

Qualifications

• A high school diploma or recognized equivalency credential is commonly required.
• Some agencies recruit entry-level applicants, while others require previous emergency communications experience or current certifications.
• Useful skills include accurate typing, active listening, clear speech, basic computer proficiency, and the ability to organize information under pressure.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area
• Confirm addresses, callback numbers, incident details, and immediate safety concerns
• Assess call priority using approved questions and agency procedures
• Enter incident information into computer-aided dispatch systems
• Dispatch appropriate responders when assigned to radio operations
• Monitor radio traffic and update responding personnel as circumstances change
• Provide approved caller instructions within the limits of training and certification
• Maintain accurate records and protect confidential information

Skills

Accurate typing

Active listening

Clear speech

Basic computer proficiency

Organizational skills

Education

High school diploma or GED

Tools

CAD systems

Job description

Emergency Telecommunicator Services in Cheshire, OH is seeking a 911 Emergency Dispatcher to handle emergency and nonemergency calls, gather essential information, and coordinate police, fire, or EMS resources per agency procedures.

The role requires calm, precise communication and the ability to manage multiple systems while confirming locations and updating responders. Training emphasizes accuracy and discretion for public safety operations.