911 Dispatcher: Calm, Critical-Care Communicator (Lansing)

County Emergency Communications; Lansing (IL); On-site; USD 40,000 - 70,000; Full time

Job summary

County Emergency Communications in Lansing, IL seeks 911 emergency dispatchers to connect callers with police, fire, or EMS according to agency procedures. The role requires calm communication, precise information gathering, and coordination across multiple systems.

Responsibilities include handling emergency and nonemergency calls, confirming locations, prioritizing incidents, and entering data into CAD systems.

Qualifications

• High school diploma or GED required; some agencies recruit entry-level applicants or expect certifications.
• Typing speed, active listening, clear speech, and basic computer proficiency are essential.
• Official announcements determine required testing, experience, and training deadlines.

Responsibilities

• Answer emergency and nonemergency calls within the service area.
• Confirm addresses, callback numbers, incident details, and safety concerns.
• Assess call priority using agency procedures.
• Enter incident data into computer-aided dispatch systems.
• Dispatch responders when assigned to radio operations.
• Monitor radio traffic and update responders as circumstances change.
• Provide caller instructions within training and certification limits.
• Maintain confidential records and information.

Skills

Typing

Active listening

Clear speech

Computer proficiency

Education

High school diploma or GED

Tools

CAD systems

Job description

County Emergency Communications in Lansing, IL seeks 911 emergency dispatchers to connect callers with police, fire, or EMS according to agency procedures. The role requires calm communication, precise information gathering, and coordination across multiple systems.

Responsibilities include handling emergency and nonemergency calls, confirming locations, prioritizing incidents, and entering data into CAD systems.