Fire Dispatcher: Critical Incident Communications & Training

Emergency Telecommunicator Services; Lakeland (MI); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Insurance coverage

Retirement programs

Paid leave

Professional development

Job summary

Emergency Telecommunicator Services in Lakeland, MI is seeking Fire Dispatchers to coordinate emergency responses and maintain critical communications. The role demands precise data handling, clear radio transmission, and strict adherence to response plans.

You will receive incident reports, verify locations, alert units, monitor channels, and document updates. Work schedules may include overnight shifts, weekends, holidays, overtime, and surge coverage during major incidents.

Qualifications

• A high school diploma or recognized equivalency credential is commonly required.
• Some employers provide entry-level instruction; others seek experienced dispatchers with fire communications training.
• Applicants should be comfortable with computer systems, accurate data entry, maps, and radio communication.

Responsibilities

• Receive and document reports of fires, rescues, alarms, and hazardous conditions
• Verify incident locations, access information, and reported risks
• Alert stations and dispatch apparatus using approved response assignments
• Monitor radio channels, unit availability, and incident status
• Relay information about occupants, hazards, and changing conditions
• Process requests for additional resources through established procedures
• Coordinate mutual-aid communications when assigned
• Record dispatch times, unit movements, and significant incident updates

Skills

Clear radio communication

Organized information handling

Accurate data entry

Education

High school diploma or GED

Tools

Maps

Computer systems

Radio communication equipment

Job description

Emergency Telecommunicator Services in Lakeland, MI is seeking Fire Dispatchers to coordinate emergency responses and maintain critical communications. The role demands precise data handling, clear radio transmission, and strict adherence to response plans.

You will receive incident reports, verify locations, alert units, monitor channels, and document updates. Work schedules may include overnight shifts, weekends, holidays, overtime, and surge coverage during major incidents.