911 Emergency Dispatcher: Calm, Critical Communications Pro

Emergency Telecommunicator Services; Kutztown (Berks County); On-site; USD 42,000 - 66,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Employee assistance services

Professional training

Job summary

Emergency Telecommunicator Services in Kutztown, PA seeks 911 Emergency Dispatchers to connect callers with police, fire, and medical resources. You may receive emergency and nonemergency calls, verify incident locations, and relay information following agency procedures.

The role requires calm communication, careful attention, and the ability to coordinate multiple systems while documenting evolving details for accuracy and safety. Shifts may include nights, weekends, holidays, overtime.

Qualifications

• High school diploma or equivalent commonly required.
• Some agencies recruit entry-level applicants or require experience or current certifications.
• Useful skills include accurate typing, active listening, clear speech, and basic computer proficiency.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area.
• Confirm addresses, callback numbers, incident details, and immediate safety concerns.
• Assess call priority using approved questions and agency procedures.
• Enter incident information into computer-aided dispatch systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update responding personnel as circumstances change.
• Provide approved caller instructions within the limits of training and certification.
• Maintain accurate records and protect confidential information.

Skills

Typing

Active listening

Clear speech

Basic computer proficiency

Education

High school diploma

Job description

Emergency Telecommunicator Services in Kutztown, PA seeks 911 Emergency Dispatchers to connect callers with police, fire, and medical resources. You may receive emergency and nonemergency calls, verify incident locations, and relay information following agency procedures.

The role requires calm communication, careful attention, and the ability to coordinate multiple systems while documenting evolving details for accuracy and safety. Shifts may include nights, weekends, holidays, overtime.