Emergency Fire Dispatcher – 24/7 Communications

911 Emergency Communications; Kutztown (Berks County); On-site; USD 42,000 - 62,000; Full time

Benefits offered by this job

Insurance coverage

Retirement programs

Paid leave

Job summary

911 Emergency Communications in Kutztown coordinates fire dispatch operations to rapidly respond to fires, rescues, and hazardous incidents. Dispatchers manage incident details, verify locations, and coordinate resources through approved assignments using radio channels.

Role requires capacity to work various shifts to ensure 24/7 coverage; a high school diploma is typically required, with dispatch or EMS training as a plus for specialized assignments.

Qualifications

• High school diploma or GED required; some roles may require dispatch training.
• Experience with computer systems, accurate data entry, maps, and radio communication.
• Fire dispatch certification or emergency medical dispatch training may be required for particular assignments.

Responsibilities

• Receive and document reports of fires, rescues, alarms, and hazardous conditions.
• Verify incident locations, access information, and reported risks.
• Alert stations and dispatch apparatus using approved response assignments.
• Monitor radio channels, unit availability, and incident status.
• Relay information about occupants, hazards, and changing conditions.
• Process requests for additional resources through established procedures.
• Coordinate mutual-aid communications when assigned.
• Record dispatch times, unit movements, and significant incident updates.

Skills

Radio communication

Data entry

Attention to detail

Organizational skills

Calm under pressure

Education

High school diploma or GED

Tools

Dispatch software

Maps

Radio systems

Job description

911 Emergency Communications in Kutztown coordinates fire dispatch operations to rapidly respond to fires, rescues, and hazardous incidents. Dispatchers manage incident details, verify locations, and coordinate resources through approved assignments using radio channels.

Role requires capacity to work various shifts to ensure 24/7 coverage; a high school diploma is typically required, with dispatch or EMS training as a plus for specialized assignments.