Emergency Medical Dispatcher — 24/7 Critical Communications

Emergency Telecommunicator Services; Torrance (PA); On-site; USD 42,000 - 66,000; Full time

Job summary

Emergency Telecommunicator Services in Torrance, PA is seeking an Emergency Medical Dispatcher to handle urgent medical calls, verify locations and details, and coordinate appropriate emergency responses. The role involves following approved protocols and contributing to EMS resource coordination.

Responsibilities include gathering patient information, determining priority, and providing protocol-based guidance while maintaining documentation and quality-review activities.

Qualifications

• A high school diploma or recognized equivalent is commonly required. Employers may recruit applicants for sponsored training or require current Emergency Medical Dispatcher certification before appointment.
• CPR certification and additional coursework may be required. EMT or paramedic credentials are not universal requirements for this role; consult the vacancy for the exact qualifications and accepted certification providers.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies
• Confirm the patient's location, callback number, and access details
• Ask approved questions about the patient's condition
• Determine response priority through the authorized medical dispatch system
• Dispatch or coordinate ambulance resources when included in the assignment
• Provide protocol-based instructions within current qualifications
• Relay patient information and scene hazards to responding personnel
• Document call processing and participate in quality-review activities

Job description

Emergency Telecommunicator Services in Torrance, PA is seeking an Emergency Medical Dispatcher to handle urgent medical calls, verify locations and details, and coordinate appropriate emergency responses. The role involves following approved protocols and contributing to EMS resource coordination.

Responsibilities include gathering patient information, determining priority, and providing protocol-based guidance while maintaining documentation and quality-review activities.