911 Dispatcher: Calm, Precise Caller Triage & Response

Emergency Telecommunicator Services; Torrance (CA); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Professional training

Job summary

Emergency Telecommunicator Services in Torrance, CA seeks an 911 Dispatcher to connect callers with police, fire, and medical responders. You will gather essential information, confirm locations, and coordinate resources per agency procedures.

The role requires calm communication, strong listening skills, and the ability to manage multiple systems while working varying shifts, including nights and weekends. Prior dispatcher experience is valued.

Qualifications

• High school diploma or equivalent required.
• Strong typing speed and accuracy.
• Calm, clear communication under pressure.
• Excellent listening and information-prioritization.

Responsibilities

• Answer emergency and nonemergency calls within service area.
• Confirm addresses and incident details with callers.
• Assess priority and relay information to responders.
• Enter data into dispatch systems accurately.
• Coordinate resources and update responders as situations evolve.
• Maintain confidential records and comply with procedures.

Skills

Active listening

Typing

Clear speech

Multitasking

Education

High school diploma or equivalent

Tools

Emergency CAD systems

Job description

Emergency Telecommunicator Services in Torrance, CA seeks an 911 Dispatcher to connect callers with police, fire, and medical responders. You will gather essential information, confirm locations, and coordinate resources per agency procedures.

The role requires calm communication, strong listening skills, and the ability to manage multiple systems while working varying shifts, including nights and weekends. Prior dispatcher experience is valued.