911 Emergency Dispatcher — Calm, Accurate Communications

911 Emergency Communications; Wyside (PA); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Employee assistance services

Professional training

Overtime eligibility

Job summary

911 Emergency Communications in Sinnamahoning, PA seeks an urgent-call dispatcher to connect callers with responders. You will receive emergency and nonemergency calls, verify locations, and coordinate with police, fire, or EMS according to agency procedures.

The role requires calm, precise listening, and the ability to manage multiple systems. Training and certifications may be required, with shifts that can include nights, weekends, and overtime. A high school diploma is typically required.

Qualifications

• High school diploma or equivalent required.
• Some agencies recruit entry-level; others require experience or certifications.
• Typing speed, listening accuracy, and communication skills are assessed.

Responsibilities

• Answer emergency and nonemergency calls within the service area
• Confirm addresses, callback numbers, incident details, and safety concerns
• Assess call priority using approved questions and procedures
• Enter incident information into dispatch systems
• Dispatch responders when assigned to radio operations
• Monitor radio traffic and update responders as circumstances change
• Provide caller instructions within training and certification limits
• Maintain records and protect confidential information

Skills

Accurate typing

Active listening

Clear speech

Basic computer skills

Information organization

Education

High school diploma or equivalent

Job description

911 Emergency Communications in Sinnamahoning, PA seeks an urgent-call dispatcher to connect callers with responders. You will receive emergency and nonemergency calls, verify locations, and coordinate with police, fire, or EMS according to agency procedures.

The role requires calm, precise listening, and the ability to manage multiple systems. Training and certifications may be required, with shifts that can include nights, weekends, and overtime. A high school diploma is typically required.