911 Emergency Dispatcher: Calm, Life-Saving Coordination

911 Emergency Communications; La Harpe (IL); On-site; USD 40,000 - 62,000; Full time

Benefits offered by this job

Health coverage

Pension/retirement benefits

Paid time off

Overtime compensation

Training and certification support

Job summary

911 Emergency Communications in La Place, IL seeks an Emergency Dispatcher to connect callers with public safety responders. The role involves handling emergency and nonemergency calls, confirming incident details, and coordinating police, fire, or medical resources as per procedures.

Ideal candidates have strong listening, typing, and communication skills, plus the ability to manage multiple systems. Roles may require overnight shifts, weekends, and overtime depending on staffing needs.

Qualifications

• High school diploma or recognized equivalency required.
• Typing speed and accurate data entry.
• Strong listening and clear speech under pressure.

Responsibilities

• Answer emergency and nonemergency calls within the service area.
• Confirm addresses, callback numbers, and incident details.
• Assess call priority using agency procedures.
• Enter incident information into dispatch systems.
• Dispatch responders when assigned to radio operations.
• Monitor radio traffic and update responders as needed.
• Provide approved caller instructions within training limits.
• Maintain confidential information and accurate records.

Job description

911 Emergency Communications in La Place, IL seeks an Emergency Dispatcher to connect callers with public safety responders. The role involves handling emergency and nonemergency calls, confirming incident details, and coordinating police, fire, or medical resources as per procedures.

Ideal candidates have strong listening, typing, and communication skills, plus the ability to manage multiple systems. Roles may require overnight shifts, weekends, and overtime depending on staffing needs.