Emergency Communications Dispatcher — 24/7 Public Safety Operator

Regional 911 Intake Solutions; Chicago (IL); On-site; USD 42,000 - 62,000; Full time

Job summary

Regional 911 Intake Solutions is seeking qualified individuals to join our public safety dispatch team at Lawndale, IL. This role involves handling emergency and nonemergency requests, verifying locations, and coordinating responses using CAD, phones, mapping, and radio systems.

Applicants should have a high school diploma or equivalent, with strong typing, active listening, and clear communication. Training, background checks, and confidentiality considerations are part of the employment

Qualifications

• Accurate typing skills and ability to listen attentively.
• Clear verbal and written communication required.
• Certifications depend on services and jurisdiction training standards.

Responsibilities

• Process emergency and nonemergency requests for public safety assistance.
• Verify incident locations and gather essential caller information.
• Classify and prioritize requests using approved procedures.
• Operate computer-aided dispatch, telephone, mapping, and radio systems.
• Coordinate response resources within assigned qualifications.
• Monitor unit status and communicate significant incident updates.
• Support interagency coordination and requests for additional assistance.
• Maintain accurate records and follow information-security requirements.

Skills

Typing

Active listening

Clear communication

multitasking

Education

High school diploma or equivalent

Tools

CAD systems

Job description

Regional 911 Intake Solutions is seeking qualified individuals to join our public safety dispatch team at Lawndale, IL. This role involves handling emergency and nonemergency requests, verifying locations, and coordinating responses using CAD, phones, mapping, and radio systems.

Applicants should have a high school diploma or equivalent, with strong typing, active listening, and clear communication. Training, background checks, and confidentiality considerations are part of the employment