Calm 911 Dispatcher — Rapid Response & Life-Saving Coordination

Emergency Telecommunicator Services; Cotulla (TX); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Health coverage

Retirement benefits

Paid leave

Employee-assistance services

Professional training

Shift differentials

Overtime compensation

Other benefits depend on the employer

Job summary

Emergency Telecommunicator Services in La Salle, TX, is seeking 911 Emergency Dispatchers to connect callers with police, fire, or medical responders. You will verify locations, manage multiple systems, and relay information accurately in urgent situations.

Responsibilities include processing calls, updating records, and following agency procedures. The role may involve overnight or rotating shifts with potential overtime, requiring calm, precise communication under pressure.

Qualifications

• High school diploma or equivalent commonly required.
• Typing, listening, clear speech, and basic computer proficiency are useful skills.
• Ability to organize information under pressure is important.

Responsibilities

• Answer emergency and nonemergency calls within the assigned service area.
• Confirm addresses, callback numbers, incident details, and immediate safety concerns.
• Assess call priority using approved questions and agency procedures.
• Enter incident information into computer-aided dispatch systems.
• Dispatch appropriate responders when assigned to radio operations.
• Monitor radio traffic and update responding personnel as circumstances change.
• Provide approved caller instructions within training and certification limits.
• Maintain accurate records and protect confidential information.

Skills

Accurate typing

Active listening

Clear speech

Basic computer proficiency

Organize information under pressure

Education

High school diploma

Job description

Emergency Telecommunicator Services in La Salle, TX, is seeking 911 Emergency Dispatchers to connect callers with police, fire, or medical responders. You will verify locations, manage multiple systems, and relay information accurately in urgent situations.

Responsibilities include processing calls, updating records, and following agency procedures. The role may involve overnight or rotating shifts with potential overtime, requiring calm, precise communication under pressure.