EMS Dispatcher — 24/7 Critical Care Coordination

911 Emergency Communications; Hackleburg (AL); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Insurance coverage

Retirement benefits

Paid leave

Continuing education

Job summary

911 Emergency Communications in Hackleburg, AL is seeking Emergency Medical Dispatchers who help people in urgent medical need. You will gather patient and incident data, establish response priorities, and coordinate EMS resources according to approved protocols.

Responsibilities include providing pre-arrival instructions when trained, confirming location and contact details, asking key questions, and documenting calls for quality review.

Qualifications

• High school diploma or equivalent.
• Emergency Medical Dispatcher certification required or sponsored training.
• CPR certification may be required; EMT/paramedic credentials not universal.

Responsibilities

• Receive calls involving illness, injury, and other medical emergencies.
• Confirm the patient’s location, callback number, and access details.
• Ask approved questions about the patient’s condition.
• Determine response priority through the authorized medical dispatch system.
• Dispatch or coordinate ambulance resources when included in the assignment.
• Provide protocol-based instructions within current qualifications.
• Relay patient information and scene hazards to responding personnel.
• Document call processing and participate in quality-review activities.

Skills

CPR certification

EMD certification

Education

High school diploma or equivalent

Emergency Medical Dispatcher certification

Job description

911 Emergency Communications in Hackleburg, AL is seeking Emergency Medical Dispatchers who help people in urgent medical need. You will gather patient and incident data, establish response priorities, and coordinate EMS resources according to approved protocols.

Responsibilities include providing pre-arrival instructions when trained, confirming location and contact details, asking key questions, and documenting calls for quality review.